Frequently Asked Questions

We're dedicated to providing a wide range of high-quality, uncommon and quirky plants. We curate and hand select every plant you see on our website. Plants are either grown by us or sourced from local nurseries in Southern California.

We guarantee all plants leave our facility in peak health. It’s important to thoroughly research the care requirements for your specific plant. As a general guideline, most of the plants we offer thrive in bright, indirect light and should be watered only when the soil is dry (though there are exceptions, this is a reliable starting point if you're unsure). Refer to each product listing for a summary of each plant's unique care requirements.

We take exceptional care to ensure your plants are safe and secure during transit. Our packaging is designed with industry-leading techniques: each plant is individually wrapped and nestled securely within the box, with any gaps filled by biodegradable packing peanuts for added protection.
While we do everything we can to safeguard your plants, we cannot control how packages are handled by carriers, and minor cosmetic damage can occasionally occur with interstate shipping. Thankfully, serious damage is very rare and we have a live arrival guarantee. Please note that we are not liable for any weather-related damage, including packages left outside in harsh conditions. We encourage you to keep an eye on your tracking information and bring your package inside as soon as it’s delivered. For those in colder climates, we highly recommend upgrading to expedited shipping and adding a heat pack to your order at checkout. If you've already checked out and would like to upgrade your shipping, feel free to email us, and we’ll be happy to assist you.

Our heat packs provide a cozy, warm environment for up to 120 hours. However, because of their limited duration, we strongly recommend choosing expedited shipping for optimal protection.

No returns or exchanges (unless damaged in transit)